"Pre-Order" items have a delivery date of more than 5-7 business days and may take several months for future releases.
-Once the customer has been informed by email that their order is available, it must be sent within 90 calendar days. We do not store pre-orders for more than 90 days and we reserve the right to cancel any order that does not meet that condition. In the case that an order is canceled due to exhaustion of storage time, paid amount can be used to pay new orders.
-It is not possible to place orders that contain items in stock and presales.
-To complete the resevationr of items in pre-order you will need to pay a minimum of 10€, 10% or 20% of the total amount, depending on the items price. The reservation amount will be indicated in the items pages, otherwise it will be 10€.
-Deposits paid through bank transfer must be made within 5 calendar days.
-Pixelatoy is not responsible for cancellations or delays of pre-order items, as they depend on manufacturers and distributors.
-The amount paid as a reservation or deposit is part of the total payment, so before shipment will be paid only the remaining amount.
-By default, the instalments will be two: deposit and final payment before shipment. If you wish to pay in more than two instalments, please check the section "Payment in instalments" and let us know in the message when processing the order.
- The amount paid as a reservation of items that we request from the distributor exclusively for the customer, will not be refunded in case of cancellation request but can be used to pay new orders.
If orders are canceled due to lack of stock, they will be refunded to the customers in the same payment method used for the purchase, and they will be properly informed through the contact email provided.
Paid orders will be shipped as soon as all items included are available in our warehouse. If an order has pre-sold items with different release dates, shipping will be delayed until all items are available. If the customer wants to make 2 or more shipments for the same order, he will have to pay the amount of additional shipments.
Once we receive them in our facilities, pre-order items that have been paid will be sent within a maximum of 7 calendar days.
When customers has been notified that a pre-order item is available for shipment, they has 1 month to make the payment. If 30 calendar days pass since the notice of availability and the customer has not contacted us the order will be cancelled. The reservation price or availability is not guaranteed in case the customer wants to re-order a pre-order item previously cancelled due to non-payment.
When a customer cancels a pre-order unilaterally, we reserve the right to cancel future purchases of pre-order or reserve items.
When a customer places an order containing an item marked as a "Pre-Order", the above conditions must be acepted.