Items in "Pre-sale" or ("Pre-order") have a delivery date of more than 1-3 business days and may take several months for future launches.

  • The amount of the shipment of the pre-sale items is paid when they are available. Please, ask us for a quote if your country is not in the European Union.

  • It is not possible to place orders with pre-orders and in-stock items mixed.

  • Please, group your pre-sales with launch times not exceeding 3 months.

  • Pixelatoy is not responsible for cancellations or delays of pre-order items, as they depend on the manufacturers and distributors.

  • A 20% deposit must be paid to reserve an item.

  • If you have chosen to pay for the reservation by transfer wire, the payment must be received within 5 calendar days or the order may be canceled.

  • The deposit is part of the total payment, so only the remaining amount will have to be paid before shipment.

  • When a customer unilaterally cancels a pre-order, we reserve the right to cancel their future purchases of pre-sale items. The amount paid as a deposit will not be refunded, but it can be used as a balance for future purchases on the web.

  • Once the customer has been informed by email of the availability of the item, it must be paid within 30 calendar days. We reserve the right to cancel available orders that are not paid within that period.

  • When an item is purchased in pre-order, we request it from the distributor and sometimes it is exclusively for the customer so is not possible to be canceled or returned unless it has obvious manufacturing defects. In that case, an exchange will be made for the same item.

  • Pre-sale items canceled due to lack of stock or cancellations beyond our control will be reimbursed to the customer, in the payment method used, and will be properly informed in the contact email provided.

  • Paid orders will be shipped as soon as all the items included are available in our warehouse. If an order has pre-order items with different release dates, the shipment will be delayed until all are available. If the customer wants to make 2 shipments for the same order, he will have to pay the amount of an additional shipment.

  • Once they have been received in our facilities, the pre-paid items will be sent within 48 hours, except for special circumstances.

When a client places an order that contains an item marked "Presale", he accepts the conditions previously expressed.

Product added to wishlist

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