Launch dates indicated on the web are estimates subject to change by distributors and manufacturers, that is, they are not exact and there may be delays or advances. The estimated availability dates are updated on our website once the period initially given has expired or if the distributor updates them. If you have any questions about the availability of your reservation, please check the article page for more information.
At Pixelatoy we donot work or have direct contact with the manufacturers, but rather it is the European distributors who carry out this function and provide us with the products. This means that we do not have additional information about the future launch of articles or the distribution dates, beyond what we show on the web. Once the distributor notifies us that the item is available, we inform the customer within 48 hours.
We are not responsible for delays or cancellations of item launches, either by manufacturers or distributors. If your reservation is delayed beyond the initially given period, you can request the cancellation and refund of the item, except for orders made out of catalog.
The release dates indicated in the advertising images provided by the manufacturers usually refer to their departure in Japan or the USA, arriving in Europe later. This also means that although photos of the articles are seen on social networks, it does not necessarily mean that they have been distributed in Europe since they may take months to reach us.
"Delayed product launch due to Coronavirus (as of today March 4, 2020)
Please note that due to the COVID-19 virus and its impact on production sites and air traffic, particularly in China, significant delivery delays are now expected from manufacturers. This means that for upcoming product launches, estimated delivery dates may be delayed. Most reports currently take 1-3 months, however it is unclear at this time how the situation will unfold, so even longer delays may be possible.
We strive to deliver pre-ordered items to you as soon as possible, however this is a global situation beyond our control. We want to thank you in advance for your understanding and we will be happy to assist you with any questions you may have. "
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