EUROPEAN SHIPPING CONDITIONS
Due to the new European regulations that came into force on July 1, 2021, the different European countries will pay the percentage of taxes that correspond to them.
The prices shown by the web by default are for Spanish VAT (21%) but when the client logs in as a user, the prices shown will be adapted to the VAT of their country.
This means that pre-orders not be able to change billing or shipping country.
Non-European customers have to fill in the shipping address in their user profile to see the prices without tax.
We remember that all costs derived from import must be borne by the buyer.
The amount of the shipment of the pre-sale items is paid when they are available, but you can check prices tables below.
Please, ask us for a quote if your country is not in the European Union.
SPAIN AND PORTUGAL
The indicated weight is volumetric and approximate. If you want to know the volume of your item, please contact us.
Example 1: The volumetric weight of a 15 cm figure (type Black Series, Marvel Legends, SH Figuarts) would be 1 kg in most models
Example 2: The volumetric weight of a full-scale replica helmet would be between 6 and 9 kilos approximately.
If you want the items to arrive in the best possible condition, without blows to the packaging, you can request it when processing the order. To do this, you must check the corresponding box that appears in the shipping section when processing the order.
What is included in collectible packaging?
-Review of the box in the figure to locate bumps or wrinkles in the original box.
-Packaged with sturdy cardboard box and filled with bubble wrap between the item and the brown box. Each box will not be packaged with bubble wrap separately, only the space between the figures and the outer carton.
Aspects that are not covered by the collector's packaging and that will not be cause for free returns or exchanges:
-Paint imperfections. We understand that some collectors seek perfectionism, but we cannot guarantee this on factory mass produced items.
-The friction in the boxes or signs of storage. When we send an item for collectibles, we exclusively check that it has no bumps or wrinkles, but scratches or scrapes on the blisters or boxes are not considered a reason for return. Many manufacturers pack their products without dividers, so we cannot guarantee that the items have not rubbed against each other on their journey and arrived with some brands.
If you would like to know which manufacturers properly ship their products to arrive brand-free, please contact us before ordering.
ADD TO PREVIOUS ORDER OPTION
Select only if you have already a paid shipping of a previous order.
- Is not allowed to combine orders whose items have initial release dates greater than 3 months.
- It is not possible to combine orders with items in stock and pre-orders.
During the purchase process the customer must provide a valid shipping address. If the order is paid with PayPal, the order will be shipped to PayPal adress. We are not responsible for lost shipments due to incorrect shipping information provided by the customer. We suggest checking the associated addresses in your PayPal account before making the payment. We don´t ship to carriers or P.O Boxes
For the shipment of the product the options will be offered to the customer during the purchase process on the web and the amount will be indicated before making the payment. The amount of shipping costs will depend on the shipping method chosen and the destination of the package. The shipping amount includes packing and handling fees.
Orders (which do not contain presale items) will normally be sent within 48 hours after payment confirmation, except for special conditions that will be communicated in web home page
Pixelatoy is not responsible for delays in the delivery or delivery due to causes attributable to the carrier.
Once the order has been sent and the package tracking number has been provided to the customer, it is your responsibility to manage the delivery with carrier if incidents occur.
Pixelatoy is not responsible for the incidents suffered by transport companies that cause the delay in the delivery of orders. Claims for delays and unsatisfactory experiences with shipping and delivery must be addressed directly to the customer services of transport companies.
The customer has the following payment methods to place order orders:
- Secure payment with credit card, through Redsys (ServiRed)
-Bizum (Only for Spanish orders)
-Payment with PayPal is not valid for shipping to P.O Boxes
PayPal does not return fees when making refunds for orders older than 6 months and in that case they must be borne by the customer.
All transactions must be in euros and foreign exchange rates will be assumed by the client.
Refunds will always be made to a European bank account or by PayPal, and the customer is responsible for paying the exchange rate fees and any associated expenses.
SHIPPING AND HANDLING CONDITIONS FOR SPAIN
When the order is being completed, the website will ask the customer to choose the shipping method. The following shipping options exist:
-Premium Post Delivery at home: € 4.95
-Standard Post Delivery to Post Office: € 4.95
-Standard Post Delivery to CityPaq terminal: € 4.95
BALEARES, CEUTA AND MELILLA
-Premium Mail Delivery at home: From € 6
-Standard Post Delivery to Post Office: From € 6
-Premium Mail Delivery at home: From € 10
-Standard Post Delivery to Post Office: From € 10
* Prices with VAT included the peninsula and the Balearic Islands
* Shipping prices to the Canary Islands, Ceuta and Melilla do not include VAT or any type of expense associated with customs.
How to use the CityPaq service.
The customer will receive a notice with an opening code via sms and email when their purchases arrive at the selected Citypaq destination. If you have downloaded the Citypaq app you will also receive a notification with the opening code. For more information, you can visit the CityPaq website (https://www.citypaq.es/index.html) or download the App.
The CityPaq service may not be available if the dimensions of the package exceed the limits of the locker.
If the order cannot be packaged under the following conditions, the customer will be informed to find alternatives.
In the option of delivery at Citypaq locker the maximum weight for admission or delivery is 30 kg. The maximum dimensions that the shipments must comply with in order to be admitted or delivered will depend on the type of locker (small or large):
For small Citypaq lockers (height x width x depth) = 60 cm. X 49 cm. X 40 cm.
For large Citypaq lockers (height x width x depth) = 74 cm. X 42 cm. X 60 cm.
Delivery to private garage: The maximum weight for delivery to Citypaq Garage is 30 kg. The maximum dimensions that the shipments must fulfill to be able to make their delivery will be of: LENGTH + HEIGHT + WIDTH not superior to 210 cm or 270 cm when the greater of them does not exceed 170cm.
If the shipment exceeds the measures allowed for the mode of delivery at the box office, it will be available to the user (recipient) at the post office of reference of the address of the selected locker, where it will remain for 15 calendar days from the day of receipt of the shipment at that office (CORREOS will inform the user of the address where the office of reference is located to collect the shipment). After this period, if the collection has not been effective by the recipient, the shipment will be returned to the sender. You can consult the rest of the conditions on the CityPaq website (https://www.citypaq.es/homepaq/condiciones-servicio.html).
There is a possibility that the CityPack terminal chosen is full and the postman cannot leave the package on the scheduled date, thus delaying the estimated delivery. In Pixelatoy we are not responsible for delays in the collection of packages in the CityPack terminals, as it depends on their availability.
During the purchase process the customer must provide a valid shipping address. If the order is paid with PayPal, the order will be sent to the address given on the receipt of the payment platform. We are not responsible for lost shipments due to incorrect shipping information provided by the customer. We suggest checking the associated addresses in your PayPal account before making payment.
For the shipment of the product, the customer will be offered the options during the purchase process on the web and the amount will be indicated before making the payment. The amount of shipping costs will depend on the shipping method chosen and the destination of the package. The user will know exactly the amount of the shipment before making the payment. The amount of the shipment includes packaging and handling fees.
Orders (not containing pre-order items) will normally be shipped within 48 hours of payment confirmation, except for special conditions that will be communicated to the customer in web home page.
Pixelatoy is not responsible for delays in the delivery time due to causes attributable to the carrier.
Once the order has been shipped and the customer has been provided with the tracking number of the package, it is his/her responsibility to manage the delivery with the courier if there are any incidents. Pixelatoy will not contact the transport company to arrange the delivery nor will it give specific delivery instructions in case the address provided by the customer is incomplete or wrong.
It is the customer's responsibility to know and respect the conditions of use of the shipment to CityPaq.
Pixelatoy is not responsible for any incidents suffered by transport companies that cause a delay in the delivery of orders. Claims for delays and unsatisfactory experiences with the shipment and delivery must be addressed directly to the customer services of the transport companies.