EUROPEAN SHIPPING CONDITIONS

Shipping costs apply per order, not per item. You can include several items in the same shipment and you will always pay a fixed amount.

If an order contains presales whose releases are more than 3 months away, we will make a partial shipment and the second shipment will have to be paid again.

The prices for are the following, according to the countries. If the country where you want to send does not appear on the list, please contact us and we will give you the shipping price.

  • -Germany: € 12

  • -France: € 12

  • -Italy: € 12

  • -United Kingdom: € 12

  • -Portugal: € 10

  • -Ireland: € 15

  • -Belgium € 12

  • -Netherlands: € 12

*Prices with VAT included

**Remote areas may have different shipping costs.

If your country is not on the list, please contact us to calculate the shipping price and tell us which items you want to send, the country of destination and the postal code.

If the place of delivery is located in a remote area, carriers will apply additional charges that the customer must pay in advance. The customer can choose whether to pay that additional cost or cancel the order and get the full refund.

COMBINED SHIPPING OPTION

Option to unify orders and pay a single shipment. Select only if you have already paid for shipping a previous order.

  • It is not a free shipping method.
  • It is not possible to combine 2 orders with unpaid shipping.
  • Is not allowed to combine orders whose items have initial release dates greater than 3 months.
  • It is not possible to combine orders with items in stock and pre-orders.

During the purchase process the customer must provide a valid shipping address. If the order is paid with PayPal, the order will be shipped to PayPal adress. We are not responsible for lost shipments due to incorrect shipping information provided by the customer. We suggest checking the associated addresses in your PayPal account before making the payment. We don´t ship to carriers or P.O Boxes

For the shipment of the product the options will be offered to the customer during the purchase process on the web and the amount will be indicated before making the payment. The amount of shipping costs will depend on the shipping method chosen and the destination of the package. The shipping amount includes packing and handling fees.

Orders (which do not contain presale items) will normally be sent within 48 hours after payment confirmation, except for special conditions that will be communicated in web home page

Pixelatoy is not responsible for delays in the delivery or delivery due to causes attributable to the carrier. 

Once the order has been sent and the package tracking number has been provided to the customer, it is your responsibility to manage the delivery with carrier if incidents occur. 

Pixelatoy is not responsible for the incidents suffered by transport companies that cause the delay in the delivery of orders. Claims for delays and unsatisfactory experiences with shipping and delivery must be addressed directly to the customer services of transport companies.

PAYMENT METHODS

The customer has the following payment methods to place order orders:

  • - Secure payment with credit card, through Redsys (ServiRed)

  • -Wire transfer

  • -Bizum (Only for Spanish orders)

  • -PayPal. The customer can use a PayPal account to buy on the web. Purchases paid with PayPal will have a charge of 2.9% + 0.35 EUR per transaction in total amount of the order including shipping costs if any. Before making the payment the customer will know exactly the final amount of the order

    -Payment with PayPal is not valid for shipping to P.O Boxes

SHIPPING AND HANDLING CONDITIONS FOR SPAIN

Shipping costs are applied per order only once. The cost of transport is not increased in any case, even if several items or a large volume are sent.

When the order is being completed, the website will ask the customer to choose the shipping method. The following shipping options exist:

NATIONAL SHIPMENTS TO SPANISH PENINSULA

-Standard Shipping to Correos Post Office: 5.95€

*Standard Package arrives at destination within 2-4 business days

-Standard Shipping to CityPaq: 5.95€

*Standard Package arrives at destination within 2-4 business days

-Premium Correos delivery: 5.95€

*The Paq Premium package arrives at its destination in 2-3 business hours

-Combined shipping: This option is exclusive for orders destined to be unified with others in which the shipment has been paid. 

NATIONAL SHIPMENTS OUTSIDE SPANISH PENINSULA

-Standard shipping to a post office in the Balearic Islands: 7.95€

*Standard package arrives at destination within 4-5 business days

-Standard Shipping to CityPaq of Balearic Islands: 7.95€

*Standard package arrives at destination within 4-5 business days

-Premium Correos delivery to the Balearic Islands: 7.95€

*Premium package arrives at destination in 3-4 business days

-Combined shipping: This option is exclusive for orders destined to be unified with others in which the shipment has been paid. 

How to track package.

When the package is tagged and ready for collection by the courier, the customer will receive a confirmation email. The emails will be sent to the email account provided in the user profile. Tracking code will be available in the orders history, in control panel.

How to use the CityPaq service.

The customer will receive a notice with an opening code via sms and email when their purchases arrive at the selected Citypaq destination. If you have downloaded the Citypaq app you will also receive a notification with the opening code. For more information, you can visit the CityPaq website (https://www.citypaq.es/index.html) or download the App.

The CityPaq service may not be available if the dimensions of the package exceed the limits of the locker.

If the order cannot be packaged under the following conditions, the customer will be informed to find alternatives. 

In the option of delivery at Citypaq locker the maximum weight for admission or delivery is 30 kg. The maximum dimensions that the shipments must comply with in order to be admitted or delivered will depend on the type of locker (small or large):

For small Citypaq lockers (height x width x depth) = 60 cm. X 49 cm. X 40 cm.

For large Citypaq lockers (height x width x depth) = 74 cm. X 42 cm. X 60 cm.

Delivery to private garage: The maximum weight for delivery to Citypaq Garage is 30 kg. The maximum dimensions that the shipments must fulfill to be able to make their delivery will be of: LENGTH + HEIGHT + WIDTH not superior to 210 cm or 270 cm when the greater of them does not exceed 170cm.

If the shipment exceeds the measures allowed for the mode of delivery at the box office, it will be available to the user (recipient) at the post office of reference of the address of the selected locker, where it will remain for 15 calendar days from the day of receipt of the shipment at that office (CORREOS will inform the user of the address where the office of reference is located to collect the shipment). After this period, if the collection has not been effective by the recipient, the shipment will be returned to the sender. You can consult the rest of the conditions on the CityPaq website (https://www.citypaq.es/homepaq/condiciones-servicio.html).

There is a possibility that the CityPack terminal chosen is full and the postman cannot leave the package on the scheduled date, thus delaying the estimated delivery. In Pixelatoy we are not responsible for delays in the collection of packages in the CityPack terminals, as it depends on their availability.

SHIPPING CONDITIONS

During the purchase process the customer must provide a valid shipping address. If the order is paid with PayPal, the order will be sent to the address given on the receipt of the payment platform. We are not responsible for lost shipments due to incorrect shipping information provided by the customer. We suggest checking the associated addresses in your PayPal account before making payment.

For the shipment of the product, the customer will be offered the options during the purchase process on the web and the amount will be indicated before making the payment. The amount of shipping costs will depend on the shipping method chosen and the destination of the package. The user will know exactly the amount of the shipment before making the payment. The amount of the shipment includes packaging and handling fees.

Orders (not containing pre-order items) will normally be shipped within 48 hours of payment confirmation, except for special conditions that will be communicated to the customer in web home page.

Pixelatoy is not responsible for delays in the delivery time due to causes attributable to the carrier. 

Once the order has been shipped and the customer has been provided with the tracking number of the package, it is his/her responsibility to manage the delivery with the courier if there are any incidents. Pixelatoy will not contact the transport company to arrange the delivery nor will it give specific delivery instructions in case the address provided by the customer is incomplete or wrong.

It is the customer's responsibility to know and respect the conditions of use of the shipment to CityPaq.

Pixelatoy is not responsible for any incidents suffered by transport companies that cause a delay in the delivery of orders. Claims for delays and unsatisfactory experiences with the shipment and delivery must be addressed directly to the customer services of the transport companies.

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